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News and Updates

Why Managed Services Simply Makes Sense

Managed Services Simply Makes Sense for Small to Medium Size Businesses.

The break-fix IT model can be stressful and unpredictable not to mention expensive when a problem arises. When your technology unexpectedly breaks down, you shouldn’t have to have a fire drill just to keep your business operations running. But unfortunately that is the way break/fix works, when something breaks you scramble to get things up and running again.

Break/fix is a completely reactive approach which simply doesn’t meet today’s high-paced business standards that rely heavily on technologies and systems to always be on-line and functioning optimally. However, thanks to the proactive approach of Managed IT services, the break-fix model can be a thing of the past and we can implement measures that stop small issues from becoming large issues and ultimately keep your systems running well.web design

Unlike Enterprise Level businesses, which possess generous IT budgets and an in-house IT staff, your SMB has finite resources which can restrict your freedom to implement quality, new, high-end enterprise technology solutions…and adding a full-time Level 3 IT Person to your payroll is simply not financially practical. When you outsource your IT to Gear 3 Technologies, you benefit from the ability of having enterprise level IT management software tools at a cost that makes sense. Under our Managed Service platform you will have more time and capital to invest in other parts of your business, while letting the experts maintain and manage your IT.

As a business leader, you want your staff working on company initiatives which improve the business. Staff should not be spending valuable time learning and troubleshooting incompatibilities and other issues that constantly arise in the hectic world of IT. Outsourcing your IT to professional technicians will allow your staff to focus valuable time on what matters most–improving operations and coming up with new and profitable initiatives. You’ll be surprised by how… much time and money you can save by having professional IT technicians on hand to and consult with and resolve problems.

When your technology fails it can have disastrous effects on your business’s bottom line. Managed IT Services are designed to help detect and prevent issues with your infrastructure, rather than respond to major problems as they come up with little or no information.

Some of the most common managed IT services include remote management and maintenance, managed Anti-virus, network security, data backup and disaster recovery, email and server hosting, and so much more. All of these services require some sort of technical expertise, and outsourcing them to a qualified managed service provider is often the best choice.

Here are some great reasons you should consider outsourcing your IT maintenance:

Decreased capital expenses: Fixed flat rate per month. Managed IT is like transforming all of your technology maintenance and management into operating expenses. Instead of large, up-front capital costs for new technology solutions, your business can benefit from the economic freedom of only spending a fraction of these costs every month, providing more flexibility with your budget. Even new hardware can be added to the fixed-monthly cost saving a business in valuable cash-flow.

Proactive Monitoring: Proactive 24/7/365 monitoring of Servers, Workstations and Network simply reduces downtime and keeps your systems healthy.

Proactive Updates and Patch management: Keeping your systems updates is imperative, this will do wonders for keeping your IT infrastructure solid.

Access to Expert knowledge, experience and advice: Our technicians and consultants have been in the business for many years and are a great wealth of wisdom and have the competency to roll out IT projects.

Increased IT flexibility: It’s one thing to not have an internal IT team and outsource these responsibilities directly, but it’s another altogether to provide assistance to your dedicated internal IT department. If you do have an internal IT department, chances are they can use some expert assistance in one area or another from time to time and Gear 3 is here to help.

Few other benefits that really make sense: Overall Improved Security for your infrastructure, Inventory Management and Reports for compliance requirements are provided. Additionally, you get Remote and Onsite Support with Managed Services, Monitored online/off-site backup that informs us of failures, so you don’t realize your backup wasn’t working when you really need it, Centralized Support and Accountability- you have a single point of contact for all issues that may arise.

Will your business move on from the antiquated, reactive break/fix method of managing technology? Will your business remain stuck in the past, and unable to move forward and grow as rapidly as your competitors? The simple fact remains–fully outsourced IT Managed Services is the ideal way for small and medium-sized businesses to best handle technology solutions.

Speak with a Gear 3 representative and design a Managed Services plan that works best for you and your business!

Virus Alert – CryptoLocker is Spreading

Warning to all Gear 3 clients – CryptoLocker is a new breed of viruses called ransomware and is not only a serious threat but spreading rapidly. This virus is a very harmful is we are seeing it more frequently.  The virus spreads primarily via email attachments but can also come through other avenues and phishing scams.

Once infected with CryptoLocker, a computer receives instructions to encrypt any file it has access to, including files saved on servers to which the workstation has access.  The infection and subsequent encryption process take place silently without user knowledge.  Once the encryption is complete, all encrypted files are unusable unless a ransom is paid to the virus author (which is unlikely to be effective and obviously not guaranteed) or you recover from backups.  

Please take the following precautions as steps to avoid Cryptolocker:

  • Do not open suspicious email attachments.
  • Do not open links inside unexpected emails.  Such messages may appear to be from a network scanner, “Customer Support”, Fedex, UPS, DHS or a bank.
  • If you suspect that a computer has become infected, disconnect it from the network immediately and then call the Gear3 at 609-252-1155.

Please make sure your virus software has the latest definitions/updates and your backup is running and there are more than one backup revision on hand, as one could potentially backup the encrypted files and then would be at further loss. It is best practice to have a Disaster Recovery plan in place and to not only make sure your backup is running but also test your backup to ensure these backed up files are clean and not corrupted.

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IMPORTANT: Understand this virus not only has the ability to render all files on your computer useless, but also files on your company’s file server unusable too! All of this if from a single computer becoming infected.

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Please be aware of this threat and be extra careful!

Sincerely,

Gear 3 Support Team

Gear3.com | 609.252.1155

 

Email Continuity Service – email backup

New Email Continuity Service from Gear 3 is now available!

. . . the next step in email filtering

Gear 3’s New Email Continuity & Security Services enables businesses to filter spam, viruses, and other email-borne threats on both inbound and outbound mail.

But that’s just the start, this service also provides your email with integrated continuity – allowing your employees to continue to access and respond to email – even when your email infrastructure/server is down or offline! It is a mail backup/continuity for those disastrous times. Handle downtime in stride with this service and because this is a hosted solution it utilizes multiple servers in multiple locations thus making it better than a stand alone or any on-premise solution.

read more here

Enhanced Caller ID for VoIP clients

Good News! for Gear 3’s VoIP phone service clients- We now have Enhanced Caller ID available to all subscribers. Many VoIP phone solutions have room for improvement with when it comes to VoIP phone caller ID flexibility. Gear 3’s new Enhanced VoIP Caller ID service takes it up a notch.

This new service will show incoming calls, business name or individual’s associated with this phone number, if this information is not published it can show if it is a wireless caller or the geographic location of the caller.

On outgoing calls, you also will have the ability to adjust your outgoing caller ID to your liking.

Contact us today to enjoy the benefits from the Enhanced Caller ID.

609-252-1155 or email our sales department.

 

Hurricane Sandy

Dear Gear 3 Client,

Our deepest thoughts and concerns go out to all the victims and families impacted by Hurricane Sandy. As many of our clients are finally getting back normalcy, we are having many discussions with our clients regarding business continuity and the differences between this and disaster recovery.

Were you able to access your files remotely, even if power was out in your office? Were you able to use your email or was that down due to power or Internet?

Was your power up and your internet down- would a secondary Internet connection (dual wan) configuration have helped?

Were you able to still accept phone calls or have callers leave voicemail messages? Was your on-site Phones system down too? Could you re-route calls to a working phone number?

With the numerous power surges, plenty of network and server hardware devices were destroyed. Do you have your data backed up, and is it off-site? Would replacement hardware on-site have made a difference?

While you ponder some of these business essential questions, you may discover what beneficial steps could now be taken in the event we are in the path of a disaster once again.

While talking to many of our clients during this disaster, we realized that you were unaware of the hosted services we offer; these services could have certainly helped your business during this challenging time. We discovered many of our clients could have been more prepared from a technology standpoint and wanted to share some solutions that helped them get through this challenging time.

• Hosted File and Email Servers– allowed clients to work on file and receive email

• Hosted Desktops– workstations that are in the cloud can be accessed from anywhere with an active Internet connection

• Hosted VoIP Phone Solutions– allowed callers to receive a greeting and leave a voicemail even if power was not available in their office. Also ability to have phone numbers forwarded to working locations.

Hosting these vital business assets with Gear 3 is a simple and affordable step to improving business continuity. Those clients who had these services from Gear 3 benefited immeasurably during the storm and it’s aftermath.

As many of you already know, all of our servers and network infrastructure ran perfectly throughout Hurricane Sandy.. Our data center did not even have a glitch in service, due to it being an enterprise class facility– the facility has power from three utility companies as well as a solar farm on the roof.

If you would like to discuss some of these solutions, and see if they fit your business model, feel free to contact us and we would be more than happy to discuss.

Also, if any of you and your families were severely affected by Hurricane Sandy and Gear 3 can be of assistance in any way– please let us know.

Thank you for being a Gear 3 client and best wishes moving forward.

– Gear 3 Team

We Moved after a Decade

pic1As many of you may already know, we have recently moved! After over a decade in Research Park we have moved down the road to 600 Alexander Road, right off of US 1, still in Princeton. Same great people, service and support. We are in the same set of buildings that house 97.5 WPST, Soverign Bank and Wells Fargo Mortgage. We are on the second floor, Suite 2-1. Stop by and say Hello!

» Directions and Contact info

Below are some additional improvements at Gear 3.

New web and email hosting control panel

As we upgrade our servers, data center and office, we have also upgraded our hosted control panel for ease of management, improved features, additional packages, improved security. We strive to bring the best tools of the trade to our clientel for both managed and un-managed hosted services. It is easy to use , yet has many features, and it is the most widely used hosting control panel for managing web servers. It also gives you a choice webmail clients to use – so you can access your email from any computer with internet access with webmail client of your choice.

Enjoy the new interface, features and platform!

We upgraded to cutting edge data center

dedicated serversAfter a year long upgrade we are very proud to host your servers in New Jersey’s most cutting edge data center. We have the bandwidth, power and resources to host anything from a simple site to a entire organization’s cloud desktops, servers and network infrastructure. Our abillity to scale your technology to your changing needs allows us to provide the exact technology that your business requires. The facility is state-or-the-art and boasts power from 3 utility companies as well as solar power on the roof.

Speak to a IT representative today about hosting your technology in the enterprise class data center.